We are super committed to delivery your order asap. However, due to the onset of Coronavirus Disease (COVID-19), our ordering and delivery policies have been slightly tweaked starting from March 2021. Please see below:
- You will be able to place your orders 24/7.
- Prepay methods like credit card / debit card / digital wallet / bank transfer are preferred and available for all locations in India. Prepaid orders are also shipped on high priority.
- Cash-on-delivery (COD) is not available at the moment.
- If there are delivery restrictions of any sort imposed by the government, we will ship your order after such restrictions are lifted. To clarify:
- Declaration of a curfew or partial restriction or full restriction or partial lockdown or full lockdown or containment zone or micro containment zone.
- Restrictions could be at our location (Maharashtra) or at your location or city or state or union territory.
- Restrictions could be imposed by local municipal corporations, district collectors, state governments or the central government.
- All requests for returns and replacements will be processed only after lifting of restrictions as mentioned above.
- Our customer services team will be fully operational and will respond to your emails but please note due to limited staff there might be delayed in response.
Placing orders and operations:
Our store is currently taking order normally so you can continue shopping for your favorite products to help us pay our rent and employee salaries and help us allocate funds. We are shipping the orders with limited staff.
How we are helping?
We are donating all our orders profit from March to provide Medicine, Injection, PPE Kit, Oxygen and other materials to needy people fighting with COVID-19. All our staff are working on ground level to do the best we can.
We are providing a huge discount on all our products till lock down. So You can get an extra 10% discount, Use coupon Code- FTCARE and help us collect more fund to help people.
How you can help?
You may continue to shop online normally and ask your friends and relatives to shop from us so as to support our passionate team of our executives , warehouse helpers and volunteers working on ground level to help the people fighting from COVID-19 who depend on us in these hard times to pay their salaries and fund to buy the safety kit and medicine.
Every refund request will make our mission weak to help more people. :(
Why we are doing this?
Someone says Business should help people solve the problem but in current situation the business should help people save their lives and we are trying our small contribution.
Be assured, we are doing our best to deliver the product as soon as possible with our best logistics partner.
Although our customer service champions are working from home, we request you to reach out only if absolutely necessary and not keep following up on orders because:
Your order will be shipped and delivered, if not now then after some days due to delay in delivery because of lock down. Nothing will stop that.
Together we will fight the situation. Stay home, stay safe <3
We appreciate your patience and understanding in this difficult time. Together we will fight. :)
For any other query, please e-mail us at firstname.lastname@example.org